These days, I get so annoyed when shopping inside retail stores. Namely, I hate it when the cashier asks if I want to join their rewards program, then they don't take "no" for an answer. They ask several more times, using different rehearsed pitches. They know I don't want it, but are hoping to wear me down. When I finally manage to get my "no" message across, they act like I've hurt their feelings. Well truthfully, I probably barked "NO" somewhat rudely at that point. But if they had accepted my first "no" I wouldn't be so triggered. In interpersonal relationships, this behavior is considered abusive. Why is it ok for a business to do it? It shouldn't be, but in these times it has become normalized.

And I hate it when I am shopping online, and uncheck the box that says "send me updates and marketing messages," but that retailer adds me to their mailing list anyways. The anti-spam law in the US makes it legal for them to do this. Fine. But then why put that check box on their shopping cart at all, when they are just pretending to ask for permission? Again, in interpersonal relationships, this would be considered extremely flaky. But sadly, it's normalized when it comes to online retail. 

I'm certain there are "marketing consultants" teaching these "best practice" behaviors to retailers. I wonder if those who do this are actually making more money? Or are they doing it because they are struggling? It conveys a sense of desperation for sure. Is it worth the cost of creating an uncomfortable environment for their customers and employees? I now boycott stores where this treatment was particularly bad, such as Staples, Ulta, and Old Navy. 

Yes, a customer's email address is a valuable asset. But obtaining them via harassment and trickery seems like a counterproductive approach. Even if you succeed in growing your email list that way, you are only gaining low-value contacts, who are just marginally interested in your work. It's also totally unnecessary. I put an email list signup pad in my booth, but never refer customers to it. I still get plenty of signups at every show. My list might grow faster if I was prompting people to do it. But a person who signs up purely on their own motivation is an extremely valuable contact! I want my list to contain only these high-value contacts. I am interested in long-term value, not short-term gain. If I notice somebody signing up, I will say "Oh, thank you! You'll get an email from me every time I do a show. It's usually about ten per year." I want to convey that I know they did me a favor, and exactly how I plan to use their address. 

In the pottery business, I believe that your ability to turn "customers" into a "repeat customers" will determine whether your business will survive. "Customer experience" is just as important as the quality of your pots. The people who are willing to buy handmade pottery is a tiny subculture. You can't afford to annoy them, because replacing them is much harder for us, compared to retailers selling mass-produced clothing, makeup, or office supplies. I would never want a customer to walk away from my booth thinking "well, that was triggering." I want my customers to leave feeling buzzed and happy. If they don't, they will not come back, no matter how much they like the pottery.

My payment processor, Square, recently developed a new feature that allows me to send marketing messages to anyone who has made a credit card payment to me. I know that legally I am allowed to do this, but I won't. Even though these people have made a previous purchase, they did not intentionally "opt in" to receive further communications from me. I will not cross that line. 

In the early days of developing my online pottery school, I realized that I shouldn't send school announcements to the subscribers of my main mailing list. Those people signed up for art festival announcements, not for a pottery school's announcements. So I started from scratch with a separate mailing list for the school. Some of my videos are now available on a subscription basis, which I think is a better value for most people, compared to renting the videos one at a time. I know it is common practice for those who offer subscription services to try their darnedest to stop their customers from unsubscribing, even sinking as low as feigned incompetence. I will never do that! When a student asks for help with unsubscribing, I send them clear instructions for unsubscribing. I have no interest in harvesting money that someone doesn't intend to spend. Recently, Vimeo (where my videos are hosted) made a mistake (accidentally on purpose?) that sort-of tricked its users into not unsubscribing. I was pretty mad about that, and sent all of the school's email subscribers a heads-up, describing what the issue was, and making sure they knew how to unsubscribe. 

Am I hurting myself by not following what are now considered "normal" retail tactics? Apparently not. My business survived 1.5 years of pandemic shutdowns with no pain. And now that shows are back in person, I have been selling much better than before the pandemic. At a recent show, I literally sold every single pot. This is due to the strength of my high-value mailing list, that I acquired on a slow basis, prioritizing quality over quantity. By viewing customers as real people with real boundaries, not as credit cards with legs. I have maxed out all of my goals for this business, and I didn't have to trick or harass anyone to achieve this. If I had, I believe I would have a lot fewer repeat customers, and I would be unhappy with myself for making people feel obligated or deceived. That buzzed and happy feeling is not just for customers, I want that reward too. 

I've heard other artists say that their customers do not use their email list sign up pad, unless they are prompted. I have lots of thoughts on why some artists experience this. My high-value email list did not materialize simply because I DON'T ask people for their email addresses. There are many other factors in play. I am planning to write another blog post about all of these factors, which will hopefully make these modern retail practices seem really cheesy. 

I am currently taking another break from work. Yes, that's two in one year, and it's only May. I am consciously trying to cut back on working, in order to not neglect the rest of my life. This is one positive outcome of the pandemic for me. Being forced to slow down, then realizing how much happier I am when I am not staring at a long list of things I haven't gotten around to. 

This break was mostly planned so my alter ego "Harriet Homeowner" could come for another visit, before the weather got too hot for an outdoor project. Harriet's shed is now 19 years old, and its roof was totally shot. Over the winter, she was shopping for a new shed. But aside from the roof, the rest of the shed was still in decent shape, so she considered hiring a roofer to just replace the roof. While researching whether that was possible, she watched a lot of YouTube videos on replacing a shed roof. Which led her to decide to try to do the job herself. 

This is way more construction than I had ever attempted. What would be the worst possible outcome? I would be out a few hundred dollars, before buying a new shed anyways. Or, I might fall off the roof, but from that height I wouldn't be too badly hurt. I certainly wouldn't die. What would be the best possible outcome? I would save about $5000 by not buying a new shed. 

Here's a "before" photo of the shed. You can't really see the roof damage from the front. The damage is visible from the back, and from inside. However, the entire shed was very dirty! That's 19 years of dirt, moss, algae, mold, etc. So I started the whole project by renting a pressure washer. 

The guy at Home Depot expressed doubt that an electric pressure washer could clean a shed. But the gas models were not an option for me, because they were too heavy to lift into my car. It turned out the dirt was very soft, and the electric model did the trick. I was soaking wet and covered in shed crud. Having never used a pressure washer before, I admit it was kind of fun. 

This is one of two major faults with the old roof. There were dozens of staples that were in the wrong place, where they were NOT covered up by the next row of shingles. Whenever I noticed a small leak from inside, I would climb up a ladder and always find one of these visible staples. If I caught the leak early enough, a blob of caulk would solve the problem. 

And this is the second major fault with the old roof. The shingles were installed directly onto the wood decking, without any underlayment in between. 

A few winters ago, several shingles were blown off the roof in a storm. They were on the back of the roof, so not visible from the house. And because it was winter, I did not visit the shed again for a few months. And because there was no underlayment layer, there was no backup protection for the missing shingles. By the time I discovered the problem, it was really bad. 

I nailed on some new shingles, but because the wood was already warped and spongy, the new shingles were not watertight, and this spot continued to leak. The damage to the wood got worse and worse.

This is the only tool I needed to buy for this project: a small $10 shingle remover. (I like anything that is orange because I'm an Orioles fan.) The only other tools required were simple hand tools that I already owned.

Once all of the shingles were off, I had to decide how much of the decking I was going to replace. I wanted to save money and labor, and to generate as little trash as possible. I decided to keep anything with only minor water damage, if it felt solid enough to hold new nails. The major area of damage was only on one piece of wood, so that is the only one I replaced. 

After getting this onto the ground, I took its measurements to Home Depot, and had them cut the new pieces for me. Instead of one 3x8' piece, I had them cut two 3x4' pieces instead, so it would be easier for me to carry them up a ladder. 

After getting the new pieces of wood in place, I installed a proper underlayment. (Big thanks to Dave and Emily who gave me the tar paper left over from their own shed project.) I marked the areas with minor water damage, so I could avoid nailing into those spots as much as possible.

This is where I left things at the end of Day 2: shingles removed, rotten wood removed and replaced, underlayment installed, and all the old shingles and trash picked up. BTW, the drip edge from the original roof was in good shape, so I re-used it. 

The third and last day of the project was for installing the new shingles. To the professional roofer on YouTube who replaced an entire shed roof from start to finish in two hours: SLOW CLAP. For me the shingling alone took over seven hours. Granted I was using a hammer instead of a nail gun, but still I think I spent too much time trying to line things up. Much respect to the real experts!

Total cost of the project: $359. After three days of work, Harriet is triumphant! Today, she is hobbling around on sore muscles, and nursing various blisters, scrapes, and bruises. But she is very proud of the fact that she didn't fall off the roof. And she never hammered her thumb, not even once. 

It is now over two years since the pandemic first started shutting down our lives. The virus is still around, but the situation has evolved to where the healthcare systems are not overwhelmed. Art fairs and craft shows have been back since last fall. I still wear a mask when I am in indoor public spaces. And I take an at-home Covid test a few days after I’ve done a show (all negative so far). It’s worth taking these easy precautions, in exchange for being able to run my business using my preferred format again. 

I was forced to make one big change. My claybody was a mixture of two clays, and one of them became very difficult to buy, due to supply shortages caused by the pandemic. My clay was still being produced, but the manufacturer could not produce several of their more popular clays, and therefore they would not make any shipments to my local supplier. Last fall, while I was still hopeful that the supply issues would be solved quickly, I had the manufacturer mail me 100 pounds of clay, just to tide me over for a few weeks. The postage cost as much as the clay. 

When I posted this photo on Instagram, someone commented “Pre-wedged via the USPS!” Ha ha, yeah, the texture was great, after apparently getting dropped many times. It soon became clear that the shortage would not be resolved quickly. I calculated exactly how much clay I would need to get through the rest of 2021, and had the manufacturer send it to me via a freight shipment. The freight shipment was a little more expensive than USPS flat rate shipping. But as you can see, USPS beats up the boxes pretty hard. The manufacturer did not want to send 400 pounds through the mail. 

When this shipment arrived, I could finally exhale. This was very stressful, all the uncertainty and the extra expense. The situation wasn’t over, I had a big decision to make. Should I stick with a clay whose manufacturer was having serious problems? They weren’t alone, other clay brands were having shortages too. There is one that wasn’t, and they have a clay that is very similar. They sent me a sample so I could start testing it. This takes a few months and a lot of test tiles. I had to figure out how to mix it with my other clay. Was the ratio the same or different? I had to figure out how to fire it. It turns out it needs to be fired a little hotter. The new clay is a slightly different color. A little less red and a little more yellow. It also has no speckles, which is a feature I never thought much about in my old clay. But once they were missing, I realized how much I needed them! I solved this by buying some granular manganese, and adding back the speckles. That involved a whole new round of tests, to figure out how to mix in the speckles, and how much. 

The right amount of speckles for me is between 0.1% and 0.2%. Many thanks to the Digital Fire website for clear guidance on adding granular manganese to a claybody. 

So I had my speckles back and the glazes fluxing (almost) the same as before. I was still nervous about the color being slightly different. Would customers notice? Or care? It turned out I was way too close to the situation to be able to judge that clearly. I made over 450 pots for my first two shows of 2022, using the new clay. I sold all but five of them. I guess the slight difference in color is something only I can see. (Or it’s just in my head.)

Going forward, it’s possible I will switch back to the old clay, if the supply problems get worked out. The new clay does not present a shortage problem, but it does require a special order through my local supplier, which takes some lead time. (btw, my local supplier, Clayworks Supplies in Baltimore, was really awesome to work with through all of these tribulations. No doubt they were going the extra mile for countless other customers too.) Mixing in the manganese speckles also takes some extra work. So the old clay is more efficient, but only if it’s available. The way I see it, I have two good options now, which provides some insurance during times when supply chains are unstable. 

I have one more big announcement for 2021. Some of my work has been purchased by the Smithsonian Anacostia Community Museum for their permanent collection. This is for a research project titled "Asian-American Foodways in the DC Area." The project focuses on Korean, Vietnamese, and Chinese food cultures in and around Washington DC. The museum is collecting artifacts, documents, and histories from local restaurants, home cooks, and producers of foodwares such as myself. 

My work was sought due to the strong influence of my Korean heritage in my foodware designs. And that I tend to adapt traditional forms to make them accessible for use on western tables. Being a lifelong resident of this area also plays a big role in my design choices.  

The items they purchased include an Ahjoshi Hanbok canister, which is an abstracted anthropomorphic representation of a Korean gentleman's traditional garment. Plus a stack of kimchi dishes with a modern hexagonal design, a bowl that incorporates chopstick rests on its rim, and two serving platters that are love notes to my home state of Maryland. 

These pieces will be catalogued and made available for researchers (and anyone else who is interested) to access online, within the next year. Along with an audio recording of me being interviewed about my work history. 

This acquisition has been in the works since last spring. It has been an exciting process and I feel incredibly honored. 

This was my first time holding a sale in my backyard. Being outdoors did have some advantages. Namely, I had so much more space! In the first couple of hours of the show, the crowd is really big and the basement can get really packed and feel claustrophobic. The backyard did not have that problem. In fact, I thought the layout and flow outside was a big improvement. Another advantage is that I did not need to deep clean my studio in advance, which usually takes four days. This means I had more time to make pots.

This year in particular, those extra days made all the difference. I ended up doing four shows this fall in addition to this Backyard Sale, which is one or two more shows than I should have done. Covid uncertainty made scheduling very difficult. So I was cranking at full-speed since mid-August just to have an adequate amount of inventory. I finished every show with a single digit number of pots, which means I really did not have enough. Even though I barely took any days off in months. And for the last two events (PMA Craft Show and the Backyard Sale) I was making extra pots with each cycle, often working until 8 or 9pm. 

Next year, I will try to plan my schedule better. Although Covid might still make that hard. 

Here’s the bad part about doing an outdoor event in December: the weather really isn’t reliable enough at this time of year. It doesn’t help that local meteorologists tend to exaggerate all the time, which means it’s hard to know when to take them seriously or not. The forecast changed every day for a week leading up to the sale. Luckily on Saturday, the temperatures were quite warm, and the rain held off until it got dark. 

This is when things turned ugly. The same storm system that caused massive tornadoes in the middle of the country arrived on the east coast. I was pretty tired from having gotten up at 5am, and had planned on going to bed early. When the winds began howling I decided to stay up as late as possible, just to keep an eye on my canopy. I only had a small inventory left, and it was all being stored under the canopy. This is one of those times when I am pretty sure I have a guardian angel, who told me to stay up late, and had me walk over to the back door in the kitchen to check on the canopy, and witness as a crazy gust of wind caused the canopy to slide over by a few feet, then start to collapse. Therefore I was able to intervene right away. 

When I got outside, the tent was sort-of on its side and no longer in the shape of a cube. At first, I tried to stand it upright, and that’s when I realized that one of its legs had snapped into two pieces. 
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Here’s my display for the second day, minus the broken canopy and the five broken pots. The weather was much calmer, but cold! Things went very smoothly from here on, good sales during the day, and an easy clean up at the end, given that most of the gear was already put away. 

This doesn’t mean I will refuse to do this outdoors again. I definitely prefer to do it indoors, but if Covid is still an issue next December, I will do it outdoors again, just with different strategies in place. 

On Monday, I called Creative Energies, the company that makes the Light Dome Canopy. The parts I needed ended up costing only $160. So while I was on the phone with them, I did something that I had wanted to do for many years, which is to buy another set of four legs, so I can cut off the very top part that curves in towards the roof rafters. I’m going to use the second set of legs for indoor shows, where the top part of the leg looks a little weird. You can see what I’m talking about in this screenshot:
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Before, I wasn’t sure if it was possible to cut off that top part. But this weekend I found myself with an already ruined leg, so I took a hacksaw and tried it. And it worked! So going forward my booth at indoor shows will look a bit more polished, no longer like I am using the poles from an outdoor canopy in a makeshift way. 

My year is not quite done yet. I need to finish a wedding registry and deliver it later this month. I had already set aside many of those pots throughout the fall, so this week’s workload is very light. Then I need to clean the studio. Then I will take a couple of months off. I am skipping the ACC Baltimore show next February. (See, I’m already learning how to give myself a break sometimes!) My first show of 2022 will be the Smithsonian Craft Show in April. 

The Holiday Open Studio is back in person! This is my 14th one, and it will be held in my backyard this year, for sake of Covid safety. Masks are requested, not required. Everything will be generously spread out. Keep in mind, there are still some hours when the event is very crowded. 

READ THIS CAREFULLY ... if you are planning to attend, please do not enter the sale before 10am. Over the years, I've had various people trying to figure out how to sneak in early. This year I don't have a door that I can keep shut until I am ready for customers. Please do not take advantage. Absolutely no parking in the driveway! Again, every year a few people ignore this instruction. But this year there will be people and pottery in the driveway. Not to mention, the driveway is shared with my next door neighbors, and their access must be kept open. So please park your car in the street, which is free and plentiful on weekends. 
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These Soap Dishes are a new design that I will be debuting! They are about 5 inches across, and will be introductory priced at $15 each. During the pandemic, one of the rabbit holes I went down was to explore bar shampoos and conditioners. I made some soap dishes for myself, and I like them so much that I am now offering them for sale. And now I'm going to be one of those people who tells you to reduce your consumption of plastic bottles! Sometimes it's hard to avoid them, but bar soaps and shampoos are easy. 
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This is another new design for this sale ... a Gravy Boat! I only made two for this sale, and they are both already sold (to the person who suggested I make gravy boats). But you will probably get to see them in person, and think about whether you'd want one later. They hold about 20 oz. Introductory priced at $45 for now. 

This will be your last chance to buy the Small Blossom Dishes. They are being discontinued. They have always presented some production issues (a lot of them end up as seconds). But really the sale of these has dropped off ever since I introduced my latest hexagonal Kimchi Dish design, which I have to agree is a much more appealing design. This doesn't mean I don't want to sell small $10 dishes. I will probably come up with a new one this year, that is more in line with my current design sensibilities. 
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There will be a well-stocked table full of seconds. I tested a new clay body this year, and also tweaked some glaze recipes. Which results in a lot of seconds!

Here are all the important details:

Good Elephant Pottery's 14th Annual Holiday Open Studio, Backyard Edition
December 11-12, 10am to 3pm each day
​(note that I am closing at 3pm rather than the usual 5pm)

Hope to see you there. Please do not enter before 10am! No parking in the driveway! 

But when you are offered a chance to put your pottery on TV, you take it! Many thanks to Janine and Lisabeth from the PMA Craft Show's PR team for asking me to be a part of this. This aired on Fox29's Good Day Philadelphia on Friday, November 5. The interviewer is Shaynah Ferreira, and the segment also features show director Nancy O'Meara, and fellow artists Galen Gibson-Cornell and Emily Shaffer. Enjoy! 
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​Welcome to my little corner of The 45th Annual Philadelphia Museum of Art Contemporary Craft Show! I will at the in-person show November 5-7, and also offering a limited selection of my work online to customers in the Philadelphia area. These online orders will be delivered in person on Monday 11/8. You don’t need to be home for the contact-free delivery. I will leave a package on your doorstep, knock or ring the bell, and leave.

I'll have a much better selection of work at the in-person show. I hope to see you there! 

Click here to enter my online store. It will be open from Thursday 11/4 at 4pm thru Sunday 11/7 at 5pm. Online orders will be accepted from the following counties in Pennseylvania: Philadelphia, Bucks, Montgomery, Delaware, Chester. And in New Jersey: Mercer, Burlington, Camden, Gloucester.

I taught a workshop this weekend! It was at the studio of Ray Bogle in Huntingtown, Maryland. It felt really great to be involved in a group activity again, after all this time. I also loved being in a classroom situation again. Ray first asked me about this last October, at a time when the pandemic stats were on the decline. It was originally scheduled for February. The winter surge of Covid cases caused us to push it back to August. How fortunate for me that Ray and all of these students were willing to wait another six months. And that we live in a state with a strong vaccine rollout and low case numbers, where it is still safe for groups to gather like this. 

Teaching in-person workshops is not part of my usual business plan. It takes a lot of time to prepare for these! I agreed to do this one because my workload was a lot lighter, in the absence of art fairs. And of course, because the idea of spending time with a small group of potters in a safe environment was really appealing. 

The workshop was titled Hakeme Basics, and while I was working up a plan for it, I decided to also make a video for my online pottery school. Hakeme Basics, the video version, will be available around the end of this month. 

This weekend, I will hold one last online sale for the pandemic. This time it won't be small pots only, or a limited quantity of pots. I will be offering pots of various sizes and shapes, and enough of them so I don't expect them to sell out. I will ship to anywhere in the US. 

This is my way of expressing gratitude to everyone who bought pots from me online during the last year or so, and for putting up with my narrow parameters for selling online. 

I ask for patience in terms of packing turnarounds. Depending on the volume of sales, it may take up to a week for me to pack all the orders. 

Shipping fees will be as follows:
Up to $50 = $12; $51 to $100 = $15; $101 to $200 = $18; $201 and above = $24

Just to reiterate, this will be the last time I ship pottery. Art festivals and craft shows are on track for the fall, and I will return to my "no shipping" policy. 

My shop will begin accepting orders at 12 noon ET on Saturday, July 17. Have fun shopping!
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